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Privacy policies

PRIVACY POLICY – MAIKAI PETS

Last updated: January 15, 2026

At Maikai Pets we believe that trust is built on facts: honest products, responsible decisions and also a clear and respectful way of handling your personal data.

In this Privacy Policy we explain, in a simple and transparent way, what data we collect, what we use it for and what your rights are .

1. Who is responsible for the processing?

The entity responsible for processing your personal data is:

MILI REGDAN INTERNATIONAL, SL

  • Registered office: C/ Valdelaguna, 4B – 28925 Alcorcón (Madrid), Spain

  • CIF: B02710754

  • Contact email: hello@maikaipets.com

2. Our commitment to you

We treat your data the way we would like our own data to be treated:

  • We only collect the necessary and justified data.

  • We use them only for clear and legitimate purposes.

  • We do not sell or share your data with third parties for commercial purposes.

  • We always explain the reason for each treatment.

  • We respect and facilitate the exercise of your rights.

3. What personal data do we collect?

Depending on how you interact with Maikai Pets, we can collect:

a) Data that you provide to us directly

  • Name and surname

  • Shipping and billing address

  • Email and phone number

  • Order information

  • Information about your dog or cat (age, size, breed, or other details you choose to share)

b) Data we collect automatically

  • IP Address

  • Device type, browser, and operating system

  • Website browsing and usage information

  • Interaction with our electronic communications (if you have accepted them)

c) Data from third parties

  • Ecommerce platform: Shopify

  • Payment platforms enabled at checkout (e.g., PayPal or other available methods)

  • Analytics and advertising tools (Google, Meta)

  • Email marketing and automation platform: Klaviyo

4. What do we use your data for?

Your personal data for:

  • Manage and process orders and shipments

  • To handle inquiries, incidents, or requests

  • Manage your customer account

  • To send you marketing communications if you have subscribed (newsletter, news, promotions)

  • Personalize content and recommendations, when you allow it

  • Analyze and improve our products, services, and user experience

  • Comply with legal, tax and accounting obligations

Whenever the treatment requires your consent, we will ask for it beforehand and you can withdraw it whenever you want.

5. What is the legal basis for the processing?

We process your personal data based on:

  • Contract execution (order management and business relationship)

  • Your consent (newsletter, marketing, non-essential cookies)

  • Legitimate interest (service improvement, security, fraud prevention)

  • Compliance with legal obligations

6. Who do we share your data with?

We only share your data when necessary and always with trusted third parties, for example:

  • Transport and logistics companies

  • Payment providers enabled on the Website

  • Ecommerce platform (Shopify)

  • Technology and marketing providers (Klaviyo, Google, Meta)

They all act as data processors , under contract and in accordance with data protection regulations.

7. International data transfers

Some suppliers may be located outside the European Economic Area.
In these cases, Maikai Pets guarantees that appropriate measures are applied, such as standard contractual clauses approved by the European Commission.

8. How long do we keep your data?

  • Customer data: for as long as a business relationship exists and for the legally required periods.

  • Marketing data: until you withdraw your consent or after prolonged periods of inactivity.

  • Technical data: for the time strictly necessary for its purpose.

9. Your rights

You can exercise the following rights at any time:

  • Access to your data

  • Correction of inaccurate data

  • Suppression

  • Opposition

  • Limitation of treatment

  • Portability

To exercise these rights, write to us at hello@maikaipets.com , indicating which right you wish to exercise and proving your identity.

10. Claims

If you believe we have not handled your data correctly, you can contact us and we will resolve it with you.

You can also file a complaint with the Spanish Data Protection Agency (AEPD) :
👉 https://www.aepd.es

11. Information Security

We apply appropriate technical and organizational measures to protect your data against unauthorized access, loss or misuse.

Even so, no system is 100% infallible, so we also appreciate responsible use of digital channels.

12. Cookies

We use our own and third-party cookies to ensure the proper functioning of the Website and to improve your experience.
You can find all the detailed information and manage your consent in our Cookie Policy .

13. Changes to this Privacy Policy

We may update this Policy when necessary.
The current version will always be the one published on the Website.