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Frequently Asked Questions

About products

  • Yes. All Maikai Pets products (snacks, supplements, oils, yogurts, chew toys, and hygiene products) are made with 100% natural ingredients. No artificial colors, preservatives, or additives.
    Our commitment is to offer the best for the well-being of dogs and
    Cats: safe, healthy products with European traceability.


  • It is rich in Omega-3 and Omega-6:

    • It benefits the skin and coat.
    • It strengthens the immune system.
    • It helps with brain development in puppies.
    • It provides appetite and energy in senior dogs.

    Compatible with dry feed,
    wet food or BARF diet.

  • We offer several safe options
    and nutritious for cats:

    • Dried anchovies.
    • Calf livers and lungs.
    • Chicken strips.
    • Tuna chips.
    • Salmon skin rolls.
    • Dried mussels.


    They are all rich in
    proteins, easy to chew and very palatable.

    • Probiotics: improve digestion and intestinal flora.
    • Plaque Remover: reduces the
      tartar, plaque and bad breath.
    • Chondroprotective: protects joints and mobility.
    • Salmon oil: strengthens skin, hair and immunity.

    Many supplements are suitable for
    puppies and cats (see product sheet).

  • It depends on the breed and jaw strength, but most of our snacks are suitable.
    We recommend:

    • Anchovies, livers, lungs
      beef and chicken strips.
    • Chips of bonito or mussels (very easy to digest).
    • Salmon skin rolls (rich in Omega-3).

    In any case, you can chop up the snacks to make them easier to chew for very small dogs or puppies.


  • They are 100% healthy:

    • Lactose-free and no added sugars.
    • They contain probiotics to strengthen the intestinal flora.
    • They can be given daily or as an occasional reward.
    • They are kept frozen and have a shelf life of 14 months.

    A functional, refreshing snack and
    Perfect for summer.

  • Yes, they are low in fat and grain-free. Even so, we recommend portion control and maintaining an exercise routine.

    • Natural snacks: 18 months unopened, 3 months after opening.
    • Salmon oil: 18 months.
    • Yogurts/ice creams: up to 14 months frozen.
    • Chewable items: cheeses up to 24 months; antlers and olive sticks do not expire.

About your order

  • Credit card (Visa, MasterCard, etc.) and PayPal.

  • We deliver within 24/48 business hours in mainland Spain. During peak seasons (Black Friday, Christmas) delivery may take a little longer.

  • We currently ship to mainland Spain and the Balearic Islands. For other destinations, please contact us at hello@maikaipets.com.

  • You will receive a confirmation email with the tracking link.

  • Yes, as long as it hasn't left our warehouse. Write to us as soon as possible at
    hello@maikaipets.com.

  • Yes, within 14 days, provided the packaging is unopened and unused. Return shipping costs are your responsibility.

  • We take care of everything at no cost to you. We want you to be 100% satisfied.

About your account

    • Save addresses and payment methods.
    • View order history.
    • Manage returns easily.
    • Accumulate points and rewards with every purchase.
  • In your customer area, next to each order shipped.

Other frequently asked questions

  • Please check the product details for each item, where we indicate which pets it is recommended for. If you have any questions, please contact us and we will be happy to assist you.

  • Yes, they are compatible with the BARF diet and are grain- and gluten-free. If your pet has specific allergies, always consult your veterinarian before introducing new foods or supplements.


  • Yes, with each purchase you accumulate licks (points) that you can redeem for discounts on future purchases.

  • Our snacks and supplements are made with ingredients of Spanish and European origin, under quality controls that guarantee safety and traceability.