Shipping

Delivery times for spanish domestic shipments

We understand that as a customer you expect to receive your order as soon as possible, so we work to deliver your order quickly and with deliveries of 24/48 working hours in Peninsula. This excludes launch periods, promotions or campaigns such as Black Friday or Christmas, when these delivery times are not guaranteed. But we assure you that we will do our best, but if we can’t make it, it will be worth the wait!

To find out when your order is dispatched, keep an eye on your email inbox. We will send you a shipping confirmation of your order by email from the logistics company indicating the estimated delivery date.

If you place your order on a working day before 18h, you may receive it on the next working day, otherwise the delivery time may be extended by one day. On weekends and public holidays, deliveries are handled on the next working day.

Delivery of the products will take place subject to stock availability. If we run out of stock, we will inform you. No form of compensation is due for stock-outs.

How does the delivery work and what should I do if I am not at home on the day of delivery?

A first delivery will be made to the delivery address indicated and if at the time of delivery you are absent, the delivery office in your area will try to contact you to arrange a second delivery. If you are absent during the second delivery, the order will remain at the local office in your area so that you can pick it up at the delivery agency.

If for any reason they have not been able to contact you to arrange delivery, you can write to us at shop@maikaipets.com so that we can provide you with contact information or help in any way necessary.

How can I track my shipment?

You can track your shipment using the link you will find in the email confirming the shipment of your order. If you prefer, you can track your shipment using a tool that you will find in the email sent to you by the logistics company.

What happens if my delivery address is wrong?

If you detect any incorrect information, you can modify it through your customer area if the order has not yet been prepared, or write to us at shop@maikaipets.com. This can also increase the delivery delay by an additional 24 to 48 hours. Don’t forget to check all the fields when ordering!